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Efektivitas Aplikasi JKN Mobile Dalam Mendukung Akses Layanan Bagi Peserta BPJS di Klinik Pratama Rawat Inap Santi Meliala

Author


Nazla Amaliah(1Mail), M. Umar Saifurrahman Zaidan(2), Fadilla Zahra(3), Berlianti B(4),
(1) Universitas Sumatera Utara,
(2) Universitas Sumatera Utara,
(3) Universitas Sumatera Utara,
(4) Universitas Sumatera Utara,

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Available online: 2024-12-07  |  Published : 2024-12-07
Copyright (c) 2024 Nazla Amaliah, M. Umar Saifurrahman Zaidan, Fadilla Zahra, Berlianti B
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Abstract


The JKN Mobile application is a digital innovation of BPJS Health to improve efficiency and access to health services for the community. This study aims to analyze the effectiveness of the JKN Mobile application in supporting BPJS participants' access to health services at the Santi Meliala Primary Clinic. Using qualitative methods through in-depth interviews, the results showed that this application provides convenience for some participants, but still faces challenges such as low digital literacy and limited education about its use. Despite the obstacles, this application still provides significant benefits for participants who are familiar with technology.


Keywords


JKN Mobile Application, Service Access, BPJS Participants

References


Dewi, N. N. D. S. (2020). Hubungan Mutu Pelayanan Kesehatan dengan Kepuasan Pasien Tanggungan BPJS di Klinik Bhayangkara Polda Bali. Jurnal Medika : Karya Ilmiah Kesehatan, 5(2). https://doi.org/10.35728/jmkik.v5i2.104

Lase, H. (2024). Pengaruh Aplikasi Mobile JKN Dan Kinerja Pegawai Terhadap Pelayanan Administrasi Pada BPJS Kesehatan Kantor Medan. INNOVATIVE: Journal Of Social Science Research, 4, 35003507.

Solechan. (2019). Solechan_Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan. Administrative Law and Governance Journal, 2(4), 686696. https://doi.org/10.14710/alj.v2i4.686-696

Zebua, J. F. (2019). Implementasi Aplikasi Mobile Jaminan Kesehatan Nasional (JKN) BPJS Kesehatan Kota Medan. Sustainability (Switzerland), 11(1), 114.


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